Telehealth Therapy: FAQ + Guide

At New Insights, we believe mental health care should be flexible, accessible, and grounded in comfort and convenience. Our telehealth therapy services allow clients to meet with licensed therapists through secure, HIPAA-compliant video sessions — all powered by SimplePractice, our trusted platform used nationwide by clinicians.

Whether you’re new to therapy, returning after a break, or transitioning from in-person care, this guide will help you understand how telehealth works and what to expect.

Telehealth therapy allows you to meet with your therapist online through a secure video platform. Sessions feel similar to traditional therapy — just from the comfort of home, your office, or any private space. Telehealth is available for:

• Individuals (ages 10 and up)

• Couples
   
• Families
   

All therapists at New Insights offer telehealth appointments, depending on their availability.

Yes. Research consistently shows that virtual therapy is just as effective as in-person sessions for a wide range of concerns, including anxiety, depression, stress, trauma, relationship issues, life transitions, and more. Many clients even prefer the flexibility and comfort of meeting from home.

All video sessions are held through SimplePractice, a secure, HIPAA-compliant platform designed specifically for mental health care.
Here’s what to expect:

1. You’ll receive a unique link for your session — no app required.
    
2. The session opens in your browser on a phone, tablet, or computer.
    
3. Your therapist joins the video room at your scheduled time.
    
4. The session runs just like an in-person appointment.
5. 
    

Telehealth is available to any client who:

• Is physically located in Illinois at the time of the session
   
• Has a permanent residence in Illinois
   
• Has access to a private, safe environment for appointments
   

We are unable to offer telehealth sessions to clients located outside Illinois due to licensing regulations.

To ensure a smooth appointment, we recommend:

• A private, quiet space
   
• A stable internet connection
   
• A smartphone, tablet, or computer with a camera
   
• Headphones (optional but can improve privacy)
   

Yes. We accept the following plans for online therapy:

• BCBS PPO
   
• BCBS HMO NorthShore
   
• United Healthcare
   
• Cigna
   
• Aetna
   
• Self-Pay options are available for those without insurance
   

If you have questions about your coverage or copays, our team is happy to help verify your benefits.

You may schedule by:
📞 Calling our office: 773-501-4288
📱 Texting the office: 773-501-4288
💬 Or completing our “Match Me to a Therapist” form on our website

We will respond with therapist options, availability, and next steps.

• Increased flexibility for busy schedules
   
• No commute or travel time
   
• Access therapy from home, school, or work
   
• Comfortable environment that can support openness
   
• Ideal for clients managing chronic health conditions, mobility limitations, or transportation barriers
   

Telehealth may be a great fit if you:

• Prefer flexibility and convenience
   
• Have difficulty traveling to the office
   
• Want consistent therapy without schedule disruptions
   
• Feel more comfortable speaking from your own space
   
• Live anywhere within Illinois
   

If you’re unsure, we’re happy to help guide you in choosing the best option.

We offer both, depending on your therapist’s availability. Some clients choose a hybrid schedule — for example, telehealth during busy weeks and occasional in-person sessions as needed.

We’re here to make this process as simple and supportive as possible.
To begin telehealth therapy, just reach out:

📞 Call or Text: 773-501-4288
🌐 Visit our website: newinsightschicago.com
📝 Use our Match Me to a Therapist form

Let us help you take the next step in your mental health journey — from wherever you are.